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Terms and Conditions

Pricing and availability
We list availability information for products sold by us on the website, including detail on each product information page. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.
Delivery
Goods ordered by you will be dispatched Royal Mail recorded delivery or DPD/Hermmes courier.  You may contact track the delivery your order at any time. 
We aim to give you 2-3 working day delivery if you live in Mainland UK and place your order before 11,30am on a working day (Monday to Friday). However we are not responsible for any delivery problems / delays / weather conditions that the courier may encounter which result in a delay in delivery. Therefore we are not able to guarantee 2-3 working day delivery, but we will deliver your parcel to you within a reasonable period of time.  (If a product is Temp Out of Stock we will email/call you to advise)
You MUST ensure that you provide a valid delivery address/mobile number at the time of placing an order. If your order is unable to be delivered we will refund the price of goods purchased minus an administration & return delivery fee of £10
We do not ship outside the UK without prior arrangments due to excess costs...
 
Cancellation
You may cancel your order for goods by contacting me via michellestoton@sky.com or calling 07961 487958...
Order cancelled before delivery of goods
If you cancel your order before your goods are dispatched you will be entitled to a full refund of the price and delivery costs.
Returns Procedure
If you wish to return items, please make contact with us by phone, post or email within 7 working days of receipt. We will immediately issue you a returns form & returns reference number, which should be returned with the goods.
We recommend that all goods are returned by Royal Mail recorded delivery and that you take appropriate insurance against loss or damage of goods in transit.
We use all reasonable efforts to ensure that replacements and refunds are processed within 14 days of the date on which we receive the returned goods.
If the returned product is not in perfect condition we reserve the right to refuse a refund.
Health & Safety
By purchasing any product from us you acknowledge that you have read and understood our Suitable Use Guidelines.
ActiDiet Pre Order Medical Record & Contraindications Check
By ordering this product you confirm that I:
Do not have any of the following:
  • A BMI below 20, or above 36
  • A severe psychiatric disorder
  • Depression of more than a minor degree
  • Gout
  • Porphyria (active or latent)
  • Type 1 diabetes or taking insulin or sulphonylureas
  • Arrhythmia Bradycardia. Tachycardia or taking Digoxin
  • Convulsions or Epileptic seizures or taking anti convulsion drugs
  • Any heart condition
  • Angina
  • Severe kidney or liver disease
  • Hypertension
  • Any medical condition which affects their dietary requirements (including bulimia and anorexia).
Active cancer
I also haven’t:
  • Given birth in the last three months (or had a miscarriage 20 + weeks gestation)
  • Received treatment for cancer during the last 3 months
Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause, which is beyond our reasonable control. This condition does not affect your statutory rights.
CUSTOMER SERVICE AND COMPLAINTS
If you have any queries in relation to our service or if for any reason you are dissatisfied with the service provided by Us You should contact Our Customer Services Team.
If, having contacted Our Customer Services Team You remain unsatisfied with any aspect of the goods and/or services provided to You, You may complain to the Managing director, by writing to Aesthetimeds Ltd, Dale View, Northleigh, Colyton, EX24 6BS. We will use all reasonable endeavours to ensure that every complaint is investigated and we will aim to provide you with a response within 15 days of receipt of your complaint.
GENERAL
These Conditions are subject to the laws of England and Wales.